This Refund & Cancellation Policy applies to all services purchased, booked, or engaged through Chimplab.
Chimplab provides customized creative, digital marketing, advertising, branding, design, website development, application development, content, photography, and other professional services. Due to the nature of these services, payments are committed toward professional time, resources, planning, production, and other project-related expenses.
1. No Refund Policy
All payments made to Chimplab are strictly non-refundable.
Once a payment has been made, the client will not be entitled to a refund, whether the payment relates to an advance, project milestone, service fee, subscription, retainer, consultation, development work, creative work, advertising management, or any other service.
By making a payment to Chimplab, the client acknowledges and agrees to this No Refund Policy.
2. Cancellation of Services
A client may request cancellation of a service or project by contacting Chimplab in writing.
However, cancellation of a service or project does not entitle the client to a refund of any amount already paid.
Any outstanding amount that became payable under the applicable quotation, proposal, invoice, agreement, or project terms before cancellation may remain payable.
3. Cancellation After Work Has Started
If work has commenced, cancellation will not result in a refund of payments already made.
This includes, but is not limited to:
- Website development
- Application development
- SEO services
- Digital marketing
- Social media marketing
- Paid advertising management
- Branding and logo design
- Packaging design
- UI/UX design
- Content creation
- Photography
- Video production
- E-commerce development
- Consulting and strategy
- Maintenance and support services
4. Advance Payments
Any advance, booking, deposit, or initial payment made to Chimplab is non-refundable.
Advance payments may be used toward project resources, planning, staffing, scheduling, third-party services, production, development, or other activities associated with the client’s project.
5. Project Delays Caused by the Client
If a project is delayed because the client does not provide required information, content, approvals, access credentials, feedback, materials, or other requirements, such delay will not create any right to a refund.
The project may be rescheduled based on Chimplab’s availability.
6. Change of Mind
A change of mind, change in business requirements, change in strategy, dissatisfaction with the client’s own business circumstances, budget changes, or decision to discontinue a service does not entitle the client to a refund.
7. Digital Marketing and SEO Services
Fees paid for SEO, digital marketing, social media marketing, advertising management, consulting, strategy, and other ongoing services are non-refundable.
Cancellation of an ongoing service will generally stop future service or renewal obligations after the applicable cancellation period, but amounts already paid will not be refunded.
SEO and marketing performance may vary due to search engine algorithms, advertising platforms, market conditions, competition, audience behavior, budgets, website factors, and other circumstances. Chimplab does not guarantee specific rankings, leads, sales, revenue, or other business results unless expressly agreed in writing.
8. Advertising Spend
Advertising or media budgets paid to third-party platforms are separate from Chimplab’s professional fees where applicable.
Amounts already spent, charged, or committed to advertising platforms are non-refundable by Chimplab.
Any unused balance held by a third-party advertising platform will be subject to that platform’s own policies and terms.
9. Website and Application Development
Payments made toward website, application, software, e-commerce, or development projects are non-refundable.
Where a project is divided into milestones, payments associated with completed or initiated milestones will not be refunded.
If a client cancels a project before completion, the client will not be entitled to a refund of amounts already paid.
10. Branding, Design, Photography and Content
Payments for customized creative services are non-refundable once payment has been made.
This includes services such as:
- Logo and brand identity
- Packaging design
- Graphic design
- UI/UX design
- Photography
- Product shoots
- Video production
- Content creation
- Creative campaigns
- Marketing materials
11. Third-Party Charges
Payments made toward third-party services or products are also non-refundable where applicable.
These may include:
- Domain registration or renewal
- Web hosting
- Software licenses
- Premium plugins and themes
- Stock images, videos, music, or fonts
- APIs and third-party platforms
- Advertising platform charges
- Production/vendor costs
- Payment processing charges
- Other third-party services
12. Duplicate or Incorrect Payments
If a client believes that a payment was accidentally duplicated or an incorrect amount was charged, the client should contact Chimplab promptly.
Such cases may be reviewed individually to determine whether an adjustment is appropriate. Any adjustment or refund will be subject to verification and applicable law.
13. Exceptional Circumstances
While Chimplab maintains a strict no-refund policy, nothing in this policy is intended to exclude or restrict any refund, remedy, or consumer right that cannot legally be excluded under applicable law.
Where a refund is legally required, Chimplab will comply with the applicable legal requirement.
14. Refund Processing
Where a refund is legally required and approved, it will generally be processed through the original payment method where practical.
The time required for the funds to appear in the client’s account may depend on the relevant payment gateway, bank, card issuer, or financial institution.
15. How to Request Cancellation
Cancellation requests should be submitted in writing using the contact details below.
A cancellation request does not automatically create a right to a refund.
The client remains responsible for any outstanding amounts that are payable under the applicable quotation, proposal, invoice, agreement, or service terms.
16. Acceptance of This Policy
By purchasing or engaging any service from Chimplab, the client confirms that they have read, understood, and accepted this Refund & Cancellation Policy, including the No Refund Policy.
17. Changes to This Policy
Chimplab may update this Refund & Cancellation Policy from time to time.
Any updated version will be published on this page with a revised “Last Updated” date.
18. Contact Us
For cancellation requests or questions regarding this policy, please contact:
Chimplab
414A, Akshar Arcade, Opp. Memnagar Fire Station,
Navrangpura, Ahmedabad, Gujarat, India
Email: hello@chimplab.in
Phone: +91 94845 04063
Website: https://chimplab.in/